Get the latest update of whatever Windows version you’re using. Windows 10 users should go to Settings > Updates & Security > Windows Update, then click the Check for Updates button. But you should make sure you’ve at least got the latest update of whatever Windows you’re using. That means that if you’re using Windows 7 or 8, you don’t need to upgrade to Windows 10. ITunes is compatible with Windows 7 or later. Update Windows and iTunes to the latest versions. With that knowledge in hand, you’re ready for our three troubleshooting steps.
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